Alexander Serenko, M.Sc., MBA, Ph.D.

RESEARCH

Research Interests

Major research interests include scientometrics, knowledge management, and technology addiction.

Citation Impact as of March 2017

Google Scholar Citations - 4,220; h-index: 32; g-index: 64

Overall Research Output as of March 2017
 

Refereed Journal Articles - 74
Refereed Conference Proceedings - 48
Refereed Book Chapters - 6
Best Paper Awards - 6

Academic Awards, Honors, and Achievements

Distinguished Researcher Award (SSHRC category), 2015. This is the highest honour conferred by Lakehead University for research and scholarly activity

Best paper award at the Annual Global Information Technology Management Association Conference, St. Louis, Missouri, 2015

Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2012

The paper "Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision 45(9): 1426-1445" was recognized one of top ten most outstanding research contributions published in this journal, October 2012

The paper "Turel, O., Serenko, A., and Bontis, N. (2010). User acceptance of hedonic digital artifacts: A theory of consumption values perspective. Information & Management 47(1): 53-59" was ranked the top most frequently cited article in this journal published since 2010 as of October 2012

The paper "Turel, O., Serenko, A., and Bontis, N. (2007). User acceptance of wireless short messaging services: Deconstructing perceived value. Information & Management 44(1): 63-73" was ranked the fifth most frequently cited article in this journal published since 2007

Best paper award at the Australasian Conference on Information Systems, Brisbane, Australia, 2010

The paper "Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management 11(3): 185-198" is ranked the fifth most frequently cited article in this journal and second based on citations per year as of November 2011

Researcher of the Year Award, Faculty of Business Administration, Lakehead University, 2009

Best paper award nominee at the 13th Americas Conference on Information Systems (AMCIS), 2007 – Nominated by the Hedonic IT Mini-track

Contribution to Research Award, Lakehead University, 2007. This award is given to top three researchers at the entire university based on their three-year research output

A paper was recognized among the top publications at the First World Congress on Strategic Business Valuation, 2007, Hamilton, ON, and invited to be republished in a journal

A paper was recognized among the best of the publications at the Seventh World Congress on the Management of e-Business, 2006, Halifax, NS, and invited to be republished in a journal

The article entitled "Satisfaction with mobile services in Canada: An empirical investigation" (co-authored with Ofir Turel) published in Telecommunications Policy Journal (30, 5-6: 314-331) was ranked # 1 top / most frequently downloaded article in the journal for April-June 2006 period, and stayed in the top 10 list for one year.

Best paper award in the Management Education Division at the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, 2006

Best paper award in the IS division at the 33rd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Toronto, Canada, 2005.

Best paper award at the 11th Americas Conference on Information Systems (AMCIS), Omaha, NE, 2005

Best paper award at the Annual Global Information Technology Management Association Conference (GITMA), San Diego, CA, 2004

A paper was recognized among the best 10% of the publications presented at the PISTA 2004 Conference, Orlando, FL, 2004, and invited to be republished in a journal

Paper on interface agents in Computers in Human Behavior was referenced in United States Patent 7178095

SSHRC Conference Travel Award, 2005 - 2014; 2016

Michael G. DeGroote School of Business Leadership Recognition Honor, 2003 and 2004

Acknowledgement of the Guest Editors of the Journal of Intellectual Capital for the development of the Doctoral Consortium, 2003, Volume 4, Issue 3, p. 285

Research Grants

Social Sciences and Humanities Research Council of Canada (SSHRC) Research Grant ($111,800) 2008-2015 (With Dr. Nick Bontis - Principal Investigator.) Project: An evaluation of the relevance of knowledge management and intellectual capital research

Social Sciences and Humanities Research Council of Canada (SSHRC) Research Grant ($112,639) 2007-2012 (With Dr. Brian Detlor - Principal Investigator and Dr. Heidi Julien - Co-investigator.) Project: Assessing Learning Outcomes of Information Literacy Instruction at Canadian Business Schools

AIC Institute for Strategic Business Studies, McMaster University Research Grant ($4,800) 2007-2008 (with Nick Bontis). Project: The Relevance of Business Valuation Research to Managers

Management of Innovation and New Technology Research Center, McMaster University Research Grant ($4,800) 2007-2008 (with Nick Bontis). Project: The Relevance of Intellectual Capital Research to Managers

Social Sciences and Humanities Research Council of Canada (SSHRC) Research Development Fund Grant ($4,000) 2005-2006

Start-up Research Grant provided by Lakehead University, Ontario, Canada

 

Publications

Articles in Top Peer-Reviewed Journals

Turel, O. and Serenko, A. (2012). The benefits and dangers of enjoyment with social networking websites. European Journal of Information Systems 21(5): 512-528.

Booker, L., Detlor, B., and Serenko, A. (2012). Factors affecting the adoption of online library resources by business students. Journal of the American Society for Information Science and Technology 63(12): 2503-2520.

Serenko, A., Detlor, B., Julien, H., and Booker, L. (2012). A model of student learning outcomes of information literacy instruction in a business school. Journal of the American Society for Information Science and Technology 63(4): 671-686.

Turel, O., Serenko, A., and Giles, P. (2011). Integrating technology addiction and use: An empirical investigation of online auction users. MIS Quarterly 35(4): 1043-106.

Turel, O., Serenko, A., and Bontis, N. (2011). Family and work-related consequences of addiction to organizational pervasive technologies. Information & Management 48(2-3): 88-95.

Detlor, B., Julien, H., Willson, R. Serenko, A. and Lavallee, M. (2011). Learning outcomes of information literacy instruction at business schools. Journal of the American Society for Information Science and Technology 62(3): 572-585.

Turel, O. and Serenko, A. (2010). Is mobile email addiction overlooked? Communications of the ACM 53(5): 41-43.

Turel, O., Serenko, A., and Bontis, N. (2010). User acceptance of hedonic digital artifacts: A theory of consumption values perspective. Information & Management 47(1): 53-59.

Serenko, A. and Turel, O. (2007). Are MIS research instruments stable? An exploratory reconsideration of the Computer Playfulness Scale. Information & Management 44(8): 657-665.

Turel, O., Serenko, A., and Bontis, N. (2007). User acceptance of wireless short messaging services: Deconstructing perceived value. Information & Management 44(1): 63-73.

 

 Articles in Peer-Reviewed Journals

Palvia, P., Jacks, T., Ghosh, J., Licker, P., Romm-Livermore, C., Serenko, A., and Turan, A. H. (2017). The World IT Project: History, trials, tribulations, lessons, and recommendations. Communications of the Association for Information Systems (in-press).

Serenko, A., Dohan, M., and Tan, J. (2017). Global ranking of management- and clinical-centered eHealth journals. Communications of the Association for Information Systems (in-press).

Serenko, A. and Dumay, J. (2017). Citation classics published in knowledge management journals. Part III: Author survey. Journal of Knowledge Management (in-press).

Serenko, A. and Bontis, N. (2016). Understanding counterproductive knowledge behavior: Antecedents and consequences of intra-organizational knowledge hiding. Journal of Knowledge Management 20(6): 1199-1224.

Serenko, A. and Bontis, N. (2016). Negotiate, reciprocate, or cooperate? The impact of exchange modes on inter-employee knowledge sharing. Journal of Knowledge Management 20(4): 687-712.

Serenko, A. Bontis, N., and Hull, E. (2016). An application of the knowledge management maturity model: The case of credit unions. Knowledge Management Research & Practice 14(3): 338-352.

Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part II: Studying research trends and discovering the Google Scholar Effect. Journal of Knowledge Management 19(6): 1335-1355.

Serenko, A. and Turel, O. (2015). Integrating technology addiction and use: An empirical investigation of Facebook users. AIS Transactions on Replication Research 1(1): 1-18.

Serenko, A. and Dumay, J. (2015). Citation classics published in knowledge management journals. Part I: Articles and their characteristics. Journal of Knowledge Management 19(2): 401-431.

Moshonsky, M., Serenko, A., and Bontis, N. (2014). Examining the transfer of academic knowledge to business practitioners: Doctoral program graduates as intermediaries. International Journal of Knowledge Management 10(3): 70-95.

Serenko, A. (2013). Meta-analysis of scientometric research of knowledge management: Discovering the identity of the discipline. Journal of Knowledge Management 17(5): 773-812.

Serenko, A., and Bontis, N. (2013). Global ranking of knowledge management and intellectual capital academic journals: 2013 update. Journal of Knowledge Management 17(2): 307-326.

Serenko, A. and Bontis, N. (2013). The intellectual core and impact of the knowledge management academic discipline. Journal of Knowledge Management 17(1): 137-155.

Serenko, A. and Bontis, N. (2013). Investigating the current state and impact of the intellectual capital academic discipline. Journal of Intellectual Capital 14(4), 476-500.

Serenko, A., and Bontis, N. (2013). First in, best dressed: The presence of order-effect bias in journal ranking surveys. Journal of Informetrics 7(1): 138-144.

Serenko, A. and Jiao, C. (2012). Investigating information systems research in Canada. Canadian Journal of Administrative Sciences 29(1): 3-24.

Serenko, A. Bontis, N., and Moshonsky, M. (2012). Books as a knowledge translation mechanism: Citation analysis and author survey. Journal of Knowledge Management 16(3): 495-511.

Detlor, B., Booker, L., Serenko, A., and Julien, H. (2012). Student perceptions of information literacy instruction: The importance of active learning. Education for Information 29(2): 147-161.

Booker, L., Bontis, N., and Serenko, A. (2012). Evidence-based management and academic research relevance. Knowledge and Process Management 19(3): 121-130.

Serenko, A. and Dohan, M. (2011). Comparing the expert survey and citation impact journal ranking methods: Example from the field of Artificial Intelligence. Journal of Informetrics 5(4): 629-648.

Serenko, A., Cox, R., Bontis, N. and Booker, L. (2011). The superstar phenomenon in the knowledge management and intellectual capital academic discipline. Journal of Informetrics 5(3): 333-345.

Serenko, A. and Bontis, N. (2011). What’s familiar is excellent: The impact of exposure effect on perceived journal quality. Journal of Informetrics 5(1): 219-223.

Cocosila, M., Serenko, A., and Turel, O. (2011). Exploring the management information systems discipline: A scientometric study of ICIS, PACIS and ASAC. Scientometrics 87(1): 1-16.

Serenko, A., Bontis, N. and Hull, E. (2011). Practical relevance of knowledge management and intellectual capital scholarly research: Books as knowledge translation agents. Knowledge and Process Management 18(1), 1-9.

Bontis, N., Richards, D., and Serenko, A. (2011). Improving service delivery: Investigating the role of information sharing, job characteristics, and employee satisfaction. The Learning Organization: The International Journal of Knowledge and Organizational Learning Management 18(3): 239-250.

Julien, H., Detlor, B., Serenko, A., Willson, R., and Lavallee, M. (2011). Preparing tomorrow’s decision makers: Learning environments and outcomes of information literacy instruction in business schools. Journal of Business & Finance Librarianship 16(4): 348-367.

Serenko, A. (2010). The development of an AI journal ranking based on the revealed preference approach. Journal of Informetrics 4(4): 447-459.

Serenko, A. and Turel, O. (2010). Rigor and relevance: The application of the Critical Incident Technique to investigate email usage. Journal of Organizational Computing and Electronic Commerce 20(2): 182-207.

Serenko, A., Bontis, N., Booker, L., Sadeddin, K., and Hardie, T. (2010). A scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008). Journal of Knowledge Management 14(1): 3-23.

Stach, A. and Serenko, A. (2010). The impact of expectation disconfirmation on customer loyalty and recommendation behavior: Investigating online travel and tourism services. Journal of Information Technology Management XX(3): 26-41.

Serenko, A. (2010). Student satisfaction with Canadian music programs: The application of the American Customer Satisfaction Model in higher education. Assessment and Evaluation in Higher Education 36(3): 281-299.

Schejter, A., Serenko, A., Turel, O., and Zahaf, M. (2010). Policy implications of market segmentation as a determinant of fixed-mobile service substitution: What it means for carriers and policy makers. Telematics and Informatics 27(1): 90-102.

Serenko, A. and Hayes, J. (2010). Investigating the functionality and performance of online shopping bots for electronic commerce: A follow-up study. International Journal of Electronic Business 8(1): 1-15.

Serenko, A. and Bontis, N. (2009). A citation-based ranking of the business ethics scholarly journals. International Journal of Business Governance and Ethics 4(4): 390-399.

Serenko, A. and Bontis, N. (2009). Global ranking of knowledge management and intellectual capital academic journals. Journal of Knowledge Management 13(1): 4-15.

Bontis, N. and A. Serenko. (2009). A follow-up ranking of academic journals. Journal of Knowledge Management 13(1): 16-26.

Serenko, A., Bontis, N., and J. Grant. (2009). A scientometric analysis of the proceedings of the McMaster World Congress on Intellectual Capital and Innovation (1996-2008). Journal of Intellectual Capital 10(1): 8-21.

Bontis, N. and Serenko, A. (2009). A causal model of human capital antecedents and consequents in the financial services industry. Journal of Intellectual Capital 10(1): 53-69.

Bontis, N. and Serenko, A. (2009). Longitudinal knowledge strategizing in a long-term healthcare organization. International Journal of Technology Management 47(1/2/3): 276-297.

Serenko, A. (2009). User perceptions and employment of interface agents for email notification: An inductive approach. International Journal of Intelligent Information Technologies 5(3): 55-83.

Bontis, N., Hardie, T., and Serenko, A. (2009). Techniques for assessing skills and knowledge in a business strategy classroom. International Journal of Teaching and Case Studies 2(2): 162-180.

Serenko, A., Cocosila, M., and Turel, O. (2008). The state and evolution of Information Systems research in Canada: A scientometric analysis. Canadian Journal of Administrative Sciences 24(4): 279-294.

Booker, L., Bontis, N., and Serenko, A. (2008). The relevance of knowledge management and intellectual capital research. Knowledge and Process Management 15(4): 235-246.

Serenko, A. (2008). A model of user adoption of interface agents for email notification. Interacting with Computers 20(4-5): 461-472.

Bontis, N., Hardie, T., and Serenko, A. (2008). Self-efficacy and KM course weighting selection: Can students optimize their grades? International Journal of Teaching and Case Studies 1(3): 189-199.

Serenko, A., Bontis, N., and Hardie, T. (2007). Organizational size and knowledge flow: A proposed theoretical link. Journal of Intellectual Capital 8(4): 610-627.

Serenko, A. (2007). Are interface agents scapegoats? Attributions of responsibility in human-agent interaction. Interacting with Computers 19(2): 293-303.

Serenko, A. (2007). The development of an instrument to measure the degree of animation predisposition of agent users. Computers in Human Behavior 23(1): 478-495. This work was referenced in United States Patent 7178095.

Serenko, A., Ruhi, U., and Cocosila, M. (2007). Unplanned effects of intelligent agents on Internet use: Social Informatics approach. Artificial Intelligence & Society 21(1-2): 141-166.

Bontis, N. and Serenko, A. (2007). The moderating role of human capital management practices on employee capabilities. Journal of Knowledge Management 11(3): 31-51.

Serenko, A., Bontis, N., and Detlor, B. (2007). End-user adoption of animated interface agents in everyday work applications. Behaviour and Information Technology 26(2): 119-132.

Sadeddin K., Serenko, A., and Hayes, J. (2007). Online shopping bots for electronic commerce: The comparison of functionality and performance. International Journal of Electronic Business 5(6): 576-589.

Bontis, N., Booker, L., and Serenko, A. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Management Decision 45(9): 1426-1445.

Serenko, A. (2006). The use of interface agents for email notification in critical incidents. International Journal of Human-Computer Studies 64(11): 1084–1098.

Turel, O., Serenko, A., Detlor, B., Collan, M., Nam, I., and Puhakainen, J. (2006). Investigating the determinants of satisfaction and usage of Mobile IT services in four countries. Journal of Global Information Technology Management 9(4), 6-27.

Bontis, N. Serenko, A., and Biktimirov, E. (2006). MBA knowledge management course: Is there an impact after graduation? International Journal of Knowledge and Learning 2(3/4): 216-237.

Serenko, A. (2006). The importance of interface agent characteristics from the end-user perspective. International Journal of Intelligent Information Technologies 2(2): 48-59.

Dow, K., Serenko, A., Turel, O., and Wong, J. (2006). Antecedents and consequences of user satisfaction with e-mail systems. International Journal of e-Collaboration 2(2): 46-64.

Turel, O. and Serenko, A. (2006). Satisfaction with mobile services in Canada: An empirical investigation. Telecommunications Policy 30(5-6): 314-331. This publication was ranked # 1 top/most frequently downloaded article in the journal for April-June 2006 period.

Serenko, A., Turel, O., and Yol, S. (2006). Moderating roles of user demographics in the American Customer Satisfaction Model within the context of mobile services. Journal of Information Technology Management 17(4): 20-32.

Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Knowledge and Process Management 11(3): 185-198.

Serenko, A. and Bontis, N. (2004). A model of user adoption of mobile portals. Special Issue of the Quarterly Journal of Electronic Commerce 4(1): 69-98.

Serenko, A. and Detlor, B. (2004.) Intelligent agents as innovations. Artificial Intelligence & Society 18(4): 364-381.

Serenko, A. and Detlor, B. (2003). Agent toolkit satisfaction and use in higher education. Journal of Computing in Higher Education 15(1): 65-88.

 

Peer-Reviewed Conference Proceedings (in full form)

Serenko, A., and Bontis, N. (2016). Understanding counterproductive knowledge behavior: Antecedents and consequences of intra-organizational knowledge hiding. Proceedings of the Global Information Technology Management Association Conference. San Diego, California. (in-press)

Dohan, M.S., Serenko, A., and Tan, J. (2015). The expert survey-based global ranking of management- and clinical-centered health informatics and IT journals. Proceedings of the International Conference on Health Information Technology Advancement. Kalamazoo, Michigan.

Serenko, A., Bontis, N., and Palvia, P. (2015). The World IT Project: Exploring antecedents and consequences of job satisfaction of IT professionals in Canada. Proceedings of the Global Information Technology Management Association Conference. St. Louis, Missouri.

Serenko, A., Bontis, N., and Hull, E. (2014). An application of the knowledge management maturity model: The case of credit unions. Proceedings of the 20th Americas Conference on Information Systems (AMCIS). Savannah, Georgia.

Moshonsky, M., Serenko, A., and Bontis, N. (2013). Examining the transfer of academic knowledge to business practitioners: Doctoral program graduates as intermediaries. Proceedings of the 10th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning. Washington, D.C.

Booker, L., Bontis, N., Burstein, F., Linger, H., and Serenko, A. (2013). Understanding the practical relevance of academic research in knowledge management: A Lay Epistemic Theory approach. Proceedings of the 19th Americas Conference on Information Systems (AMCIS). Chicago, Illinois.

Serenko, A. and Turel, O. (2013). The effect of explicit and implicit attitudes on system use: An empirical examination of Facebook users. Proceedings of the 41st Annual Conference of the Administrative Sciences Association of Canada (ASAC). Calgary, Canada.

Serenko, A. and Bontis, N. (2012). Exploring the intellectual core and impact of the knowledge management and intellectual capital academic discipline. Proceedings of the 18th Americas Conference on Information Systems (AMCIS). Seattle, Washington. 

Booker, L., Detlor, B., and Serenko, A. (2012). Factors affecting the adoption of online library resources by business students. Proceedings of the 18th Americas Conference on Information Systems (AMCIS). Seattle, Washington.

Booker, L., Bontis, N., and Serenko, A. (2011). Exploring the use of the academic body of knowledge by practitioners: The case of chartered business valuators in Canada. Proceedings of 8th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning. Bangkok, Thailand.

Turel O. and Serenko A. (2011). Developing a (bad) habit: Antecedents and adverse consequences of social networking website use habit. Proceedings of the 17th Americas Conference on Information Systems (AMCIS). Detroit, Michigan.

Serenko, A., Bontis, N., and Moshonsky, M. (2011). Exploring the role of books as a knowledge translation mechanism: Citation analysis and author survey. Proceedings of the 17th Americas Conference on Information Systems (AMCIS). Detroit, Michigan.

Serenko, A. and Dohan, M. (2011). Comparing the expert survey and citation impact journal ranking methods: Example from the field of Artificial Intelligence. Proceedings of the 39th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Montreal, Canada.

Serenko, A., Detlor, B., Julien, H., and Booker, L. (2010). An empirical investigation of student learning outcomes of information literacy instruction in a business school. Proceedings of the Australasian Conference on Information Systems. Brisbane, Australia.

Serenko, A. and Jiao, C. (2010). Investigating information systems research in Canada. Proceedings of the 38th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Regina, Canada.

Serenko, A., Bontis, N., and Hull, E. (2010). Practical relevance of knowledge management and intellectual capital scholarly research: Books as knowledge translation agents. Proceedings of the 16th Americas Conference on Information Systems (AMCIS). Lima, Peru.

Serenko, A., Turel, O., and Giles, P. (2009). Integrating technology addiction and adoption: An empirical investigation of online auction websites. Proceedings of the 15th Americas Conference on Information Systems (AMCIS). San Francisco, California.

Cocosila, M., Serenko, A., and Turel, O. (2009). A scientometric study of information systems conferences: Exploring ICIS, PACIS and ASAC. Proceedings of the 15th Americas Conference on Information Systems (AMCIS). San Francisco, California.

Serenko, A. (2008). User perceptions and employment of interface agents for email notification: An inductive approach. Proceedings of the 14th Americas Conference on Information Systems (AMCIS). Toronto, Canada.

Turel, O., Serenko, A., and Bontis, N. (2008). Blackberry addiction: Symptoms and outcomes. Proceedings of the 14th Americas Conference on Information Systems (AMCIS). Toronto, Canada.

Serenko, A., Cocosila, M., and Turel, O. (2008). The state and evolution of Information Systems research presented at the Administrative Sciences Association of Canada Conference: A scientometric analysis of the proceedings. Proceedings of the 36th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Halifax, Canada.

Bontis, N. and Serenko, A. (2008). A causal map of human capital antecedents and consequents in the financial services industry. Proceedings of the 29th World Congress on the Management of Intellectual Capital and Innovation. Hamilton, Canada.

Booker, L., Serenko, A., and Bontis, N. (2008). The relevance of academic knowledge management and intellectual capital research from the practitioner perspective. Proceedings of the 29th World Congress on the Management of Intellectual Capital and Innovation. Hamilton, Canada.

Serenko, A. and Turel, O. (2007). The application of the critical incident technique to investigate email usage: Contribution to theory and practice. Proceedings of the 35th Annual Conference of the Administrative Sciences Association of Canada (ASAC), Ottawa, Canada: 213-230.

Serenko, A., Turel, O., and Zahaf, M. (2007). Segmenting the fixed and mobile service markets in the USA: A cluster analysis. Proceedings of the 13th Americas Conference on Information Systems (AMCIS). Keystone, Colorado.

Turel, O., Serenko, A., and Bontis, N. (2007). User acceptance of hedonic information technologies: A perceived value perspective. Proceedings of the 13th Americas Conference on Information Systems (AMCIS). Keystone, Colorado. Best paper award nominee.

Booker, L., Serenko, A., and Bontis. N. (2007). The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Proceedings of the 1st McMaster World Congress on Strategic Business Valuation, Hamilton, Canada.

Bontis, N. Serenko, A., and Biktimirov, E. (2006). MBA Knowledge Management Course: Is there an impact after graduation? Proceedings of the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, pp. 14-30. (Best paper award in the Management Education Division)

Serenko, A. (2006). A model of user adoption of interface agents for email. Proceedings of the 34th Annual Conference of the Administrative Sciences Association of Canada (ASAC). Banff, Canada, pp. 1-22.

Yol, S., Serenko, A., and Turel, O. (2006). Moderating roles of user demographics in the American Customer Satisfaction Model within the context of mobile services. Proceedings of the 12th Americas Conference on Information Systems (AMCIS). Acapulco, Mexico.

Hayes, J., Sadeddin, K., and Serenko, A., (2006). Online shopping bots for electronic commerce: The comparison of functionality and performance. Proceedings of the Seventh World Congress on the Management of e-Business. Halifax, Canada. The paper was recognized among the best of the publications presented at the conference, and invited to be republished in a journal.

Lento, C., Booker, L., Yol, S., Serenko, A., and Gradojevic, N. (2006). Testing the eLaw of One Price in North America: The case of Amazon. Proceedings of the Seventh World Congress on the Management of e-Business. Halifax, Canada.

Serenko, A. and Turel, O. (2005). Temporal structural stability of MIS research instruments: Reconsideration of the computer playfulness scale. Proceedings of the 33rd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Toronto, Canada: pp. 128-142. (Best Paper Award in the IS division - image 1, image 2).

Turel, O., Serenko, A., and Bontis, N. (2005). User acceptance of Short Messaging Services: The convergence of marketing and MIS views. Proceedings of the 11th Americas Conference on Information Systems (AMCIS). Omaha, NE: pp. 1890-1899. (Best paper award - image 1, image 2)

Serenko, A. (2005). The use interface agents for email in critical incidents. Proceedings of the 11th Americas Conference on Information Systems (AMCIS). Omaha, NE: pp. 991-1002. (An improved version of this paper was republished in the International Journal of Human-Computer Studies)

Serenko, A. and Bontis, N. (2005). A model of organizational competitiveness from the KM/IC perspective. Proceedings of the 26th World Congress on the Management of Intellectual Capital and Innovation. Hamilton, Canada.

Serenko, A. (2005). The importance of interface agent characteristics: The end-user perspective. Proceedings of the 26th World Congress on the Management of Electronic Business. Hamilton, Canada. (An improved version of this paper was republished in the International Journal of Intelligent Information Technologies)

Lento, C. and Serenko, A. (2005). ePrice dispersion in electronic commerce markets: Testing the Absolute Law of One Price. Proceedings of the International Conference on Politics and Information Systems, Technologies and Applications (PISTA 2005). Orlando, FL: pp. 160-165.

Serenko, A. (2004). User adoption of mobile portals: A conceptual model. Proceedings of the Fifth Annual Global Information Technology Management (GITM) World Conference. San Diego, CA. pp., 116-119. (Best paper award at the Conference)

Serenko, A., Ruhi, U., and Cocosila, M. (2004). Unplanned effects of intelligent agents on Internet use: A Social Informatics approach. Proceedings of the International Conference on Politics and Information Systems, Technologies and Applications (PISTA 2004). Orlando, FL., pp. 333-338. The paper was among the best 10% of the publications presented at the conference, and invited to be republished in a journal. (An improved version of this paper was republished in AI & Society).

Serenko, A. and Cocosila, M. (2004). An exploratory investigation of the self-serving biases of interface agent users. Proceedings of the 10th Americas Conference on Information Systems (AMCIS). New York, N.Y.

Serenko, A. (2004). The development of in instrument to measure animation predisposition of users of animated agents in MS Office applications. Proceedings of the 32nd Annual Conference of the Administrative Sciences Association of Canada (ASAC). Quebec, Canada. (An improved version of this paper is about to appear in Computers in Human Behavior)

Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Proceedings of the 25th World Congress on the Management of Intellectual Capital and Innovation. Hamilton, Canada. (An improved version of the paper was republished in Knowledge and Process Management Journal).

Turel, O. and Serenko, A. (2004). User satisfaction with mobile services in Canada. Proceedings of the Third International Conference on Mobile Business (m>Business 2004). New York City, N.Y.

Serenko, A. Bontis, N., and Biktimirov, E. (2004). Teaching Strategic Knowledge Management to MBAs. Proceedings of the International Conference on Intellectual Capital and Knowledge Management (ICICKM), Toronto., pp. 265-273.

Serenko, A. (2003). Intelligent agents for eCommerce and privacy issues: Building a framework. Proceedings of the 24th World Congress on the Management of Electronic Business. Hamilton, Canada.

Serenko, A. and Detlor, B. (2003). Agent toolkits for eBusiness: Towards a typology.  Proceedings of the 4th World Congress on the Management of Electronic Business. Hamilton, Canada.

 

Peer-Reviewed Book/Encyclopedia Chapters (not previously published)

Julien, H., Detlor, B., and Serenko, A. (2013). Information literacy in the business school context: A story of complexity and success. In Hepworth, M. and Walton, G. (Eds.), Developing People’s Information Capabilities, Emerald, pp: 169-180.

Turel, O. and Serenko, A. (2010). Mobile telephony as a universal service. In Lee, I. (Ed.), Encyclopedia of E-Business Development and Management in the Digital Economy, IGI Global. pp: 854-860.

Lento, C., Serenko, A., Gradojevic, N., Booker, L., and Yol, S. (2010). The Electronic Law of One Price (eLOP). In Lee, I. (Ed.), Encyclopedia of E-Business Development and Management in the Digital Economy, IGI Global. pp: 55-64.

Serenko, A. and Turel, O. (2007). Mobile portals as innovations. In Tatnall, A. (Ed.), Encyclopedia of Portal Technology and Applications, Idea Group Inc. pp: 594-598.

Willis, R., Serenko, A., Turel, O. (2007). Contractual obligations between mobile service providers and users. In Taniar, D. (Ed.), Encyclopedia of Mobile Computing & Commerce, Idea Group Inc. pp: 143-148.

Turel, O. Serenko, A. (2007). Mobile portals: Characteristics and issues. In Tatnall, A. (Ed.), Encyclopedia of Portal Technology and Applications, Idea Group Inc. pp: 587-593.

 

Other Publications

Detlor, B., Booker, L., Julien, H. & Serenko, A. (2010). The effects of information literacy instruction on business students. Presented at the Canadian Association for Information Science 37th Annual Conference, June 2-4, Montreal, Canada.

Detlor, B., Booker, L., Serenko, A. & Julien, H. (2010). The effects of information literacy instruction on business students. Presented at the Workshop for Instruction in Library Use (WILU), McMaster University, May 12-14, 2010, Hamilton, Ontario, Canada.

Julien, H., Detlor, B., Serenko, A., Willson, R., & Lavallee, M. (2009). Outcomes of information literacy instruction for undergraduate business students. Proceedings of the American Society for Information Science and Technology (ASIS&T) Annual Meeting, Vancouver, B.C., Nov 6-11, Medford, NJ: Information Today.

Serenko, A. (2007). The importance of interface agent characteristics from the end-user perspective. In Sugumaran, V. (Ed.), Intelligent information technologies and applications, Idea Group Inc. pp: 137-151.

Stach, A. and Serenko, A. (2005). A framework of impacts of the Internet on the travel and tourism industry. Proceedings of the International and Interdisciplinary Conference of the Association of Internet Researchers (AoIR). Chicago.

Serenko, A. and Cocosila, M. (2003). The social impacts of intelligent agents on Internet use. Proceedings of the International and Interdisciplinary Conference of the Association of Internet Researchers (AoIR). Toronto, Canada.

Serenko, A. and Bontis, N. (2004). Meta-review of knowledge management and intellectual capital literature: Citation impact and research productivity rankings. Working Paper #112. Hamilton, Ontario, Michael G. DeGroote School of Business, McMaster University.

Serenko, A. and Detlor, B. (2002). Agent toolkits: A general overview of the market and an assessment of instructor satisfaction with utilizing toolkits in the classroom. Working Paper #455. Hamilton, Ontario, Michael G. DeGroote School of Business, McMaster University.

Scholarships

Ontario Graduate Scholarship in Science and Technology ($15,000), 2004-2005

Ontario Graduate Scholarship in Science and Technology ($15,000), 2003-2004
    This scholarship is provided by the Ontario Government, in partnership with Merrill Lynch, rewarding excellence in graduate studies in science and technology.

McMaster University Graduate Scholarship ($7,500), 2004-2005 - Declined

McMaster University Graduate Scholarship ($7,500), 2003-2004 - Declined

McMaster University Graduate Scholarship ($7,500), 2002-2003

External PhD Dissertation Examiner

• Peter Cleary, the University of Limerick, Ireland. Topic: Exploring the relationship between management accounting and intellectual capital – An empirical analysis of the Irish information and communications technology sector, 2007.

Graduate Students

Graduate Student Supervisions - Completed
• Madora Moshonsky, 2011-2013. Master of Science in Management Thesis. Topic: Examining the transfer of academic knowledge to business practitioners: Doctoral program graduates as intermediaries.
• Maegen Lavallee, 2008-2009. Master of Science in Management Project. Topic: Information literacy in a Canadian business school.
• Jamie Hayes, 2007-2008. Master of Management project. Topic: Online shopping bots for electronic commerce: The comparison of functionality and performance – a Follow-up study. Publication outcomes: 1 journal article.
• Paul Giles, 2006-2008. Master of Management project. Topic: A Preliminary Investigation of the eBay addiction disorder. Publication outcomes: 1 conference proceedings.
• Andrea Stach, 2005-2008. Master of Management project. Topic: Impact of critical incidents with Expedia.ca on customer loyalty and service recommendation.
• Adeyemi Sekudo, 2007-2008. Master of Management project. Topic: Gauging Sub-Saharan Africa’s e-readiness.
• Khaled Sadeddin, 2006-2007. Master of Management project. Topic: Online shopping bots for electronic commerce: The comparison of functionality and performance. Publication outcomes: 1 conference proceedings – selected as the best paper, 1 journal article.
• Lorne D. Booker, 2005-2006. Master of Science in Management project. Topic: The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry. Publication outcomes: 1 conference proceedings, 1 journal article in progress.
• Sert Yol, 2005-2006. Master of Management project. Topic: Moderating roles of user demographics in the American customer satisfaction model within the context of mobile services. Publication outcomes: 1 conference proceedings, 1 journal article.

Graduate Student Thesis/Project Reader/Examiner
• Neil Irvine, Master of Science in Management project. Topic: Female work orientation and acculturation: A study of female middle eastern immigrants. Final Project Examiner, 2009.
• Aaron Spooner, Master of Management project. Topic: Retention Through Socialization: An exploratory study on current physician retention practices within Thunder Bay. Final Project Examiner, 2008.
• Oliver Reavley, Master of Management project. Topic: International Student Recruitment at Lakehead University. Final Project Examiner, 2008.
• Hugh Mullally, Master of Management project. Topic: Market agglomeration and MBA programs in the US: A literature review. Final Project Examiner, 2008.
• Michael S. Dohan, Master of Science in Management project. Topic: Technoinclusion: The use of technology to counter social exclusion. Final Project Examiner, 2008.
• James Anderson, Master of Science in Management project. Topic: Identifying consumer behavior towards C2C e-commerce: Channel adoption barriers and benefits. Final Project Examiner, 2007.
• Timo Hiiback, Master of Science in Management project. Topic: Impact of technology on the music industry and consumer behavior. Final Project Examiner, 2007.
• Ang Duan, Master of Science in Management thesis. Topic: Replication study of the risk-focused e-commerce adoption model by Park, Lee, and Ahn (2004): Consumers adoption of online purchasing in China. Final Thesis Examiner, 2005.

Associate Editor

• Journal of Information, Information Technology, and Organizations, 2010-present

Editor

Proceedings of the McMaster World Congress, Doctoral Consortium, 2005

Editorial Review Board

• Journal of Intellectual Capital, 2009-present
• Journal of Knowledge Management, 2009-present
• Journal of Global Information Technology Management, 2007-present

Reviewer

• Journal of Information, Information Technology, and Organizations, Fall 2010
• Canadian Journal of Administrative Sciences, Summer 2010
• American Society for Information Science and Technology Conference, Summer 2010
• Journal of Organizational Computing and Electronic Commerce, Summer 2010
• ETRI Journal, Spring 2010
• International Journal of Knowledge-Based Development, Winter 2009
• Behaviour and IT, Summer 2009/10
• Information Systems Management, Summer 2009
• Communications of the Association for Information Systems, Summer 2009
• International Journal of Human Resources Development and Management, Summer 2009
• Research Policy, Spring 2009
• European Urban and Regional Studies, Spring 2009
• Journal of Business Research, Spring, Summer 2008
• Electronic Commerce Research and Applications, Fall 2008, 2010
• 2009 World Congress on Privacy, Security, Trust and the Management of e-Business, Spring 2009
• Journal of Management Studies, Winter 2008
• International Journal of Information Management, Summer, Fall 2008
• Management Research News, Spring 2008
• The DATA BASE for Advances in Information Systems, Winter, Fall 2008
• The 29th McMaster World Congress, Academic Review Board Member, Winter 2008
• European Conference on Information Systems, Winter 2008
• Asia Pacific Management Review Journal, 2007
• 8th World Congress on the Management of eBusiness (B2CTrack Chair), 2007
• International Conference on Innovations in Information Technology, Fall 2006
• Americas Conference on Information Systems (AMCIS), 2006-10
• Seventh World Congress on the Management of eBusiness, Spring 2006
• Group Decision and Negotiation Journal, Spring 2006
• International Journal of Technology Management, Winter 2005
• New Media & Society Journal, Summer and Winter 2005
• International Conference on Information Systems, 2005/6/7/8
• Hawaii International Conference on System Sciences, Summer 2005
• Administrative Sciences Association of Canada (MIS division), 2005-10
• International Journal of Engineering Education Fall 2004, Fall 2005
• The McMaster World Congress on the Management of eBusiness ,Winter 2002/3
• The 8th Pacific Asia Conference on Information Systems (PACIS 2004), Spring 2004

Discussant

Administrative Sciences Association of Canada (MIS division), Halifax, Canada.
Paper: Acculturation to the Global Culture and Internet Adoption, by R. Ayouby and A. Croteau. May 2008

9th McMaster World Congress on Intellectual Capital and Innovation (Doctoral Consortium), Hamilton, Canada.
Paper: Knowledge transfer and control by Bhatti Khalid. January 2007.

Administrative Sciences Association of Canada (MIS division), Banff, Canada.
Paper: Investigating antecedents of TAM and intention to use new it in early phase of implementation, by H. Rizvi and A. Beaudry. June 2006.

Administrative Sciences Association of Canada (MIS division), Toronto, Canada.
Paper: Antecedents of computer self-efficacy: An investigation of the role of personality traits, by H. Saleem, A. Beaudry and A. Croteau. May 2005.

Panelist

Administrative Sciences Association of Canada, Montreal, Canada.
Topic: How can we manage a professor’s career? July 2011.

Administrative Sciences Association of Canada, Regina, Canada.
Topic: Preparing for the job market and transitioning into your first tenure-track position. June 2010.

Administrative Sciences Association of Canada, Banff, Canada.
Topic: Life after graduate school: Experiences of assistant professors. June 2006.

International Conference on IC and KM, Toronto, Canada.
Topic: How well have the Canadian academic, consulting and practitioner communities implemented KM? October 30, 2004
 

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